If your item is needed urgently, for example, for a show or event, please add details of this to the "Add Note To Seller" section below, and we will do our best to get it to you before you need it. Items ordered on a Saturday, Sunday and Bank Holiday Monday, will be sent out the next working day.
Please ensure you select the correct postage for your items. Items will not be sent if insufficient postage has been provided, although we will do our best to contact you to sort out any problems.
If you are unsure of what category your parcels falls under, don't hesitate to contact us, as we can do all the measuring and organising, so you can choose the correct postage category!
Small Parcel includes:
1 x Saddlepad,
1 x Headcollar and leadrope,
1 x Brushing boots/medicine boots/tendon boots/overreach boots
- 2 x Gloves
- 2 x Socks
- 2 x Jodhpurs
- 1-2 x Products
- 2 x Haynet
- Tops/Show Shirts
- Show Jackets
Large Parcel includes:
- Jodhpur Boots
- Mucker Boots
- 2 or more "Small Parcel" items
- Long Riding Boots
- Country Boots
Dressage whips and all yard tools; forks, shovels, brooms etc cannot be sent, due to their length and the risk of damage or breakage.
Returns and Refund Policy:
A full refund will be given if the item is faulty or not as described. For all internet purchases, the customer has 14 days, after receiving their goods, to notify us that they wish to return their order. The item must then be returned to us within 14 days of this notification. Once the item is received, we will issue a refund if all terms are met:
Returns and refunds are accepted, if:
- There is proof of purchase from us i.e. a receipt (not applicable to web orders)
- The item is in the condition it was purchased (a resellable condition) i.e clean, undamaged, no hair and no alterations. Items that have been washed will not be accepted, as other customers may be allergic to the products used for cleaning the item.
Refunds will not be issued if:
The customer knew an item was faulty when they bought it
The customer damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund - this is our discretion)